Global passport system outage in the UK causes chaos and huge queues at airports


A telecoms fail in the UK has caused huge delays in Australia when passengers attempted to check in for their flights.
This caused long queues and slow checks for thousands of travellers at airports in Sydney, Melbourne and Brisbane after check-in desks and customs failed to work.
It also affected parts of New Zealand, including Auckland airport.
The system was down for nearly three hours, meaning a lot of frustrated holiday goers.
Fliers had to be checked in manually which resulted in queues leading outside the doors of the airport.
The error took place at 7:30am local time, and was only resolved by 10:40am meaning hours of delays for fliers desperately trying to make their flight.
Australia's Department of Immigration and Border Protection told The Register that the problem was due to “an external system outage with the Society International Telecommunications Aeronautiques (SITA) system.”
SITA also confirmed this, stating “This was caused by a major telecom failure in the UK of a top provider to our datacenter,” with it being resolved later that morning.
Airlines took to social media to keep passengers updated.
Sydney Airport tweeted: "Airlines are experiencing check-in delays due to a system issue. Check with your airline for latest information."
Reporter Karen Sweeney advised travellers “Prepare for delays if you're at an international airport in NZ or Australia - passport control systems are down, manual back-up in place.”
Frustrated passengers also used social media to take out their anger.

Source: Express

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